Frequently Asked Questions

This section offers answers to frequently asked questions about our services. Should you have any further questions, please get in touch with us using the contact form. We can also be reached at support at xhtmlmydesign.com

Requesting Service

I have design ready to be coded. How should I proceed?

Please use the order form to place the order. You can attach project files to your message. Alternatively, you can also send us a link for the project files. Please remember to include any special fonts used in the project along with the design.

What is your price structure?

We charge $150 for main page and $75 for subpages. Additional discounts are available for projects with more than 15 pages. Custom javascript effects and ajax implementations vary in their prices depending on their complexity.

I have a bulk project. Can you provide a custom quote?

Please contact us for bulk orders and we will be happy to provide you with a custom quote.

What file formats do you accept?

We accept psd, png, gif, jpg, jpeg and ai files. Our preferred file format is psd or any format that supports layers. This is because layered files enhance coding accuracy.

How should I include instructions for the project?

You can send us instructions via email. Instructions can also be included as separate layers in the psd file or as a separate document.

What is your turn around time? Do you provide rush servive?

A one page project will be completed and delivered in two to three business days. You will be informed of the turnaround time regarding multipage projects before we start since it varies based on complexity of the design involved. We do provide rush service. Please contact us for a quote if you need rush service.

What are your business hours?

We work Monday through Saturday 6 days a week from 9:00 am to 8:00 pm Eastern Standard Time.

When do I get the coded files?

When the project is complete we will send you an email with a link to preview the coded pages. Files are sent as an archive via email after the pages are approved and payment is received.

Non-Disclosure Agreement Policy

Will your name appear in the code or style sheets? Who will have the rights to the code?

No. Our name will not appear in any part of the code. You will own all rights to the code.

Will you disclose the work you do for us?

No. The work we do for you shall remain confidential. Coded pages will be posted in our portfolio only up on your explicit consent.

Can you sign a NDA (Non-Disclosure Agreement)?

Absolutely. We take your privacy very seriously. Our assistance to you will remain confidential. Your files and project details will not be shared or disclosed. Your copyrights and intellectual property shall remain yours.

Discounts

What sort of discounts do you offer?

We offer a 50% discount on subpages. The discount rates are higher when the total number of pages exceed 15. Please contact us for a quote.

Do you provide referral discounts?

Yes we do. We appreciate the referrals and as an expression of our gratitude the referrer gets a 10% discount on the next project.

Services Provided

Can you code javascript effects and ajax enhancements?

Yes. We create custom javascript effects from scratch tailored to specifications provided.

Do you provide SEO services?

Yes. Markup created has SEO built in to it by default. The is a free addition to our services. For full SEO please contact us.

Can you help with installation of the coded files on our website?

Absolutely. We can help uploading the files to your webspace and make sure everything works as intended.

I have some files coded using tables. Can you recode them using standardized table free code?

Yes. We have helped many clients move their sites from tables to table free code.

Is your code cross browser compatible? What browsers do you support?

Yes. The coded pages are tested for cross browser compatibility before delivery. We support IE 7 & higher, Firefox 4 & higher, Safari 4 & higher, Opera 9 & higher and Chrome 6 & higher.

Do you provide support for uncommon fonts?

Yes we use javascript based solutions such as sIFR and cufon to support uncommon fonts.

Payment

When do I make the payment ?

Payments are due after the coded files are approved. No advance payment is required.

What are your payment options?

Majority of our customers prefer to use paypal and it also happens to be our method of payment. Any credit card can be used to make payments via paypal.

Post Service Support

Do you provide support after the files are delivered?

Yes. We provide support if you run in to problems after the files are delivered. There is no time limit on support provided after files are delivered.

Can I request modifications after the files are coded?

Yes. Minor modifications can be made free of charge. Major modifications will be made for an additional fee.